Developing CAR T-cell therapy, out-patient educational materials for Northwestern Memorial Hospital.
CLIENT Northwestern Memorial Hospital
PROJECT Graduate Human-Centered Independent Study Design Course at Northwestern University
ROLE Identified user group and needs, led and synthesized user interviews
Northwestern Memorial Hospital's CAR T-cell therapy program is in the process of transitioning the therapy program from in-patient to out-patient. As a result of this, the caretaker has increased responsibility and therefore needs more in-depth education on their new role.
My team developed three new educational materials for caregivers as well as an updated workflow for the out-patient therapy for use by the CAR T program's team.
Talking to Caregivers
Through conversations with caregivers, we learned that caregivers normally have limited experience with actually providing medical care, a skill that has great emphasis in the outpatient setting. If treatment is given in an outpatient setting, these caregivers have to be with the patient for 24 hours a day for a minimum of 2 weeks post-infusion and continuously be monitoring their patient for any adverse experiences.
"I was daunted by [outpatient], how would [the hospital] provide what I need?" - Judi Y
Stimuli used in research
This interactive timeline as well as sketches were used to co-create with current nurse educators and social workers
Storyboarding a prototype
This idea was presented for feedback through a storyboard our team created.
Final Deliverables and Presentation
A journal to aid the caretaker in monitoring their patient for adverse reactions following the transfusion.
A checklist that can be used to assess and track the education process of both the caregivers and the patients.
A set of videos that the caretakers can use to learn and review important information.
An updated operation workflow to illustrate where the different educational sessions and touchpoints would occur within the larger picture.