SYDNEY BERNSTEIN

Increasing ingredient transparency for the Neutrogena brand at Johnson & Johnson.

CLIENT Neutrogena

PROJECT Ingredient Transparency

INDUSTRY Consumer Health

ROLE Primary strategist, led consumer interviews, synthesis, and persona development

CHALLENGE. 

Young consumers are skeptical of ingredients, sustainability, and social initiatives. Our hypothesis was that if J&J is transparent about their current progress through authentic digital activations, then trust and consideration for the Neutrogena brand will increase.

My team, consisting of 3 summer interns, developed an omnichannel digital strategy focused on ingredient transparency for Neutrogena. This included updating the ingredient PDPs, the ingredient glossary, and creating touchpoints for users to reach these resources

OUTCOME. 

PROCESS.

Looking at the Competition

Ingredient transparency is a hot topic. Therefore, my team looked at our competition's practices and highlighted what they are doing well as well as where they are lacking. 

Developing the Persona

After talking to consumers, our team developed a persona that guided and aligned our team as well as helped
tell our story.

Identifying the Current Painpoints

We wanted our final proposed solution to address the current frustrations that consumers have with ingredint transparency and the skincare industry. Through our consumer interviews, we identified 3 main consumer painpoints.

• Skepticism - Consumers are wary of big companies because they that the companies are only in it for the money.

• Frustration - Consumers are frustrated with the fact that there are so many products available but are still unsure which products will work for their unique needs.

• Intimidation - Consumers do not understand and are turned off by the scientific vocabulary that companies use to describe ingredients.

Final Mock-up and Presentation

Through an iterative design process, our team redesigned the Neutrogena.com user experience, specifically redesigning the ingredient glossary and the landing page of the skincare quiz. In addition to the UX designs, we proposed a phsyical, in-store experience to draw consumers to the website as well as a set of Instagram ads.